- About Hearst Ranch
- Our Guarantee
Hearst Ranch Guarantee
“I’ve spent much of my life on our ranches and know firsthand the quality of beef we raise. I love our grass-fed beef and I’m confident you will too. My business is sharing the Hearst Legacy of Quality with our customers, and any compromise to our standards is simply not acceptable. If for any reason you are not completely satisfied with anything we sell, please contact us and we’ll make it right. My brand depends on it.”
Please contact customer service at (866) 547-2624 within 30 days from the date of purchase and we will arrange to replace it, refund your money or credit you for future purchases with the following limitations:
- In order to return apparel, it must be unwashed and unworn.
- Merchandise returned without the original receipt will be valued at the current selling price.
- Online purchases cannot be returned to Hearst Ranch Stores.
- Please note that all credit card refunds will be placed on the card used for the original purchase.
- Please allow 3 weeks from the day you return your package for your account to be credited (meat normally does not have to be returned).
- Allow 1-2 billing cycles for the credit to appear on your statement.
- If the original payment was a gift certificate, you will receive a refund check in the mail.